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By using this website you agree to be bound by these terms of use. Carmen and me reserves the right at any time to change or add to this website, including these terms of use.


For Shipping Timeframes and Return Policy please see Shipping & Returns


To make an enquiry please email us:

Our customer service team will respond to your enquiry as soon as possible Monday – Friday, 9am – 5pm Australian Central Standard Time.


While Carmen & Me makes every attempt to ensure that the online store reflects the availability of stock, sometimes an item shown to be available may be out of stock. If an item you order is out of stock we will contact you as soon as possible and issue a full refund.


– Coupon codes for newsletter sign up are valid on full price purchases over $79 on your first purchase only. Valid once per person. Excludes gift cards and Wall Art.
– Discount codes may not be used in conjunction with any other promotion or offer.
– Discount codes are not valid on sale items unless otherwise stated.
– Coupons can not be applied to orders once processed. If you have any troubles applying a coupon code to your order please contact us via email on and we’ll be happy to take you through the steps.


 Gift Cards will be emailed to the recipient within 24 hours once purchased.
– Gift cards purchased online are redeemable online only
– No return on Gift Cards. Not refundable for cash.


Buy now, Pay later

– Klarna allows you to buy now and pay off your order in 4 interest-free installments. You can find the Klarna terms and conditions here.


Buy now, Pay later

– Afterpay allows you to shop now and receive your order while paying for your purchase in 4 installments, fortnightly. There is no interest or added fees.
– Valid to Australian customers only.
– To checkout with Afterpay please select this as your payment method and you will be redirected to Afterpay. Please keep the Birdcage window open.
– Afterpay purchases are subject to standard Carmen & Me Shipping & Return policy.
– Please note if you fail to make a payment you will be charged a late fee of $10, with $7 the following week if the payment has not been made.
– For more information please visit Afterpay.


We are committed to protecting the personal information you provide to us. When ordering online all information being entered by you is secure. We will only use your personal information in order to provide you a service. We will not share this personal information with any other organizations. However, we may disclose personal information to our service providers who are required to assist in providing a service.

We will only use your personal information for the purpose it was intended. If you no longer wish to receive any information from us, please unsubscribe from our email service via the unsubscribe link or email If you have questions or concerns regarding this statement, please contact us at


This web site is the copyright property of Carmen & Me. You may download, display or print this material only for your personal, non-commercial use; this extends to all Carmen & Me social media. Apart from any use as permitted under the Copyright Act 1968, you may not, in any form or by any means: a) Adapt, reproduce, store, distribute, transmit, print, display, perform, publish or create derivative works from any part of this web site; or b) Commercialise any information, products or services obtained from any part of this web site, without the written permission of


Carmen and Me may contain links to other websites. We are not responsible for the contents or practices of these websites. These links are provided for convenience only and may not be current.